Veterinary House is committed to you as a valued client and to providing quality service and care for your loved pets while taking in to account safety precautions of COVID-19.Practice Lockdown Protocol for 27 March to 16 April
Our respective branches will continue to stay open for appointments only.
Consulting hours for Urgent Cases Only:
- Hospital: Mon to Fri: 8-12pm and 4-5pm, Sat: 8-12pm, Sun: 10-12pm
- Umgeni: Mon to Fri: 8-12pm and 4-5pm, Sat: 8-11am
- Townbush: Mon to Fri: 8-10am and 4-5pm, Sat: 8-10am
- Richmond: Tue and Thu: 2-4pm
- Dalton: By Appointment only
- Hospital: Mon to Fri: 8-12pm and 4-5pm, Sat: 8-12pm, Sun: 10-12pm
- Umgeni: Mon to Fri: 8-12pm and 4-5pm, Sat: 8-11am
- Townbush: Mon to Fri: 8-10am and 4-5pm, Sat: 8-10am
- Richmond: Tue and Thu: 2-4pm
- Dalton: By Appointment only
Consultations by appointments only: please make appointments by phone.
We will divide our staff into separate teams, ensuring the best care and safety for you.
On arrival, please announce yourself first to the reception staff, you may wait in your vehicle and will be called in when you are ready to be seen.
Only 1 healthy person to accompany pet. Other persons will need to wait in their car.
Disinfectant will be provided on entering and exiting the practice. Please cover your face with a mask or material. Please avoid touching any surfaces unnecessarily.
You will be directed into a consulting room once entering the practice.
Consulting rooms will be thoroughly disinfected before and after each consult.
We are available for telephonic consults and telephonic advice and the dispensing of medication will be at the vet’s discretion.
Please keep a 1.5m distance at all times. Please wait behind the line at reception until instructed further.
Please phone ahead for repeat scripts and dog food.
We will not be doing any routine procedures or house visits during the lock down.
Contactless payment is preferred. Card payments will be safely instructed by the receptioinist.
As a practice we follow strict hygiene measures before opening and during working hours, including daily temperatures as well as strict hand sanitization.
Please keep you and your loved ones safe during this critical time.
Let’s keep our nation safe together.
News supplied by Umgeni Veterinary Clinic.